Pre-Order Information

Although most of our items are held in stock we do incorporate pre-order stock so that items can still be purchased when out of stock. This also allows us to provide you with new season styles earlier and offer a wider range, while keeping our prices low.

HOW LONG WILL IT TAKE?
Pre-order stock will only take 2-3 weeks for you to receive, unless a longer timeframe is specified under the item description. We know you want your goodies asap so we endeavor to get them to you as soon as we can. 

ORDER TRACKING
If you select the tracked postage option you will receive a confirmation email with your tracking number once your order has been posted.

PURCHASING IN STOCK ITEMS WITH PRE-ORDER ITEMS
If you purchase a pre-order item along with in stock items, they will all be sent together once your pre-order items arrive. If you require your in stock items straight away please contact us to arrange excess postage. 

WE DO NOT REFUND PRE-ORDERS
This also applies to late orders due to unexpected delays out of our control. Although delays are rare we can encounter them due to shipping, production or public holidays.

We recommend leaving a contact number with your order so we can keep you informed easily if we do encounter a delay otherwise an email will be sent to notify you.

PLEASE READ
By purchasing a pre-order from Tots On Trend you are agreeing to the terms & conditions outlaid above and the turn around timeframes.

Please contact us if you have any questions via email sales@totsontrend.com.au or via the messenger option on our website.